Shipping policy
APEX BEAUTY HUB — SHIPPING POLICY AND TERMS OF SERVICE DRAFTS
Prepared October 2, 2026
REVIEW NOTES — DO NOT PUBLISH THIS NOTES SECTION
These are starting drafts, not legal advice. Review them for your actual operations and applicable consumer law before publishing.
Before publishing the shipping policy, replace the two bracketed fields below with supplier-confirmed processing and delivery ranges. Do not promise 24-hour processing unless you can consistently meet it.
Confirm supported destinations, shipping charges, tracking availability, separate shipments and how import charges are handled. The draft uses conditional wording where these details are unconfirmed.
Your current Refund Policy excludes beauty/personal care goods and requires unused goods. That conflicts with the homepage promise 'Love your results or your money back. No questions asked.' Decide which offer you actually intend to provide and make the policy and badge consistent. The current refund policy also needs a real return address.
Confirm support@apexbeautyhub.com is an active, monitored mailbox, and update the old Gmail address in the existing privacy and refund policies separately.
Review the terms for your business's legal identity, address and applicable law. These drafts intentionally do not invent a company registration, choose an exclusive court, or waive mandatory consumer rights.
The drafts do not verify or authorize the homepage claims about dermatologist inspiration, med-spa technology, quality or customer approval.
------------------------------------------------------------
SHIPPING POLICY — DRAFT
------------------------------------------------------------
This policy applies to purchases from Apex Beauty Hub at apexbeautyhub.com. For questions about your order or delivery, contact support@apexbeautyhub.com.
Shipping destinations and charges
Shipping availability depends on your delivery address and the items ordered. Available shipping options and charges are displayed at checkout before you complete your purchase. Please review these details before ordering.
Order processing
Our usual order processing time is [INSERT SUPPLIER-CONFIRMED PROCESSING RANGE AND SPECIFY BUSINESS OR CALENDAR DAYS]. Processing time is separate from transit time. If an unexpected issue affects your order, we will contact you using the details provided at checkout.
Delivery estimates
Estimated transit time after dispatch is [INSERT SUPPLIER-CONFIRMED RANGE BY DESTINATION AND SPECIFY BUSINESS OR CALENDAR DAYS]. Any estimate provided is not a guaranteed arrival date unless expressly stated otherwise. Supplier availability, carrier disruptions, holidays and customs inspections can affect delivery. Contact us before purchasing if you need an item by a specific date.
Tracking and separate shipments
If tracking is available for your shipment, tracking details will be provided after dispatch. Updates may take time to appear in the carrier's system. Items may arrive separately if dispatched from different suppliers or locations.
Delivery addresses and changes
Please provide a complete and accurate delivery address and contact information. If you notice an error, contact us promptly with your order number. Address changes or cancellations may not be possible once processing or dispatch has begun.
Customs and import charges
International orders may be subject to customs clearance and import charges under the destination country's rules. Review any duties or taxes shown at checkout. If the treatment of import charges is unclear, contact us before purchasing so we can clarify the arrangements for your destination and order.
Delayed, missing or damaged deliveries
If your package is delayed, appears missing or arrives damaged, contact support@apexbeautyhub.com with your order number and relevant details. For damaged goods, include photographs of the item and packaging when available. We will review the issue and help arrange an appropriate resolution. Nothing in this policy limits your statutory consumer rights.
Returns and refunds
Return eligibility and the return process are described in our Refund Policy. Contact us before sending an item back so we can provide the appropriate instructions.
------------------------------------------------------------
TERMS OF SERVICE — DRAFT
------------------------------------------------------------
Overview
These Terms of Service apply to your use of apexbeautyhub.com and purchases from Apex Beauty Hub, referred to below as 'we', 'us' or 'our'. Our online store is hosted by Shopify. Please read these terms and our Privacy, Shipping and Refund Policies before placing an order. Questions can be sent to support@apexbeautyhub.com.
Using our store
You must have legal capacity to enter into a purchase contract or use the store with appropriate authorization from a parent or legal guardian where permitted by applicable law. Use the store lawfully. Do not attempt unauthorized access, interfere with its operation, transmit malicious code, or use the store to infringe another person's rights.
Product information and safe use
We aim to describe our products accurately. Product appearance on your screen can vary with display settings. Follow the instructions, warnings and suitability guidance supplied with each product. Beauty and skincare information on this website is general information, not individual medical advice. Results can vary. Do not use a product contrary to its instructions, and seek advice from an appropriately qualified professional where necessary. These terms do not reduce any express product warranty or statutory rights.
Prices and payment
Review the product price, currency, shipping charges, discounts and any taxes or duties displayed at checkout before paying. We may change prices or offers for future orders. Such changes do not alter an order already accepted. You must provide accurate payment and billing details and be authorized to use your selected payment method.
Orders and availability
Please check your items, quantities and contact details before ordering. An order acknowledgement confirms receipt of your request. If an item becomes unavailable or an error prevents us from fulfilling an order, we will contact you to discuss an appropriate resolution. If we cancel an order for which payment has been taken, the amount paid for the cancelled items will be refunded. We will not make a material substitution without your agreement.
Shipping and order changes
Shipping availability, charges and relevant delivery estimates are described at checkout and in our Shipping Policy. Contact us promptly if you need to change or cancel an order. Changes may not be possible once processing or dispatch has begun. Delivery responsibilities and remedies remain subject to applicable consumer law.
Returns, refunds and faulty goods
Please consult our Refund Policy for eligibility and the return process. If an item is faulty, damaged, materially different from its description or does not arrive, contact support@apexbeautyhub.com. Our policies and these terms do not exclude rights or remedies you have under applicable consumer law.
Accounts and personal information
Provide accurate account and order information, keep login details secure and notify us if you suspect unauthorized use. We handle personal information as described in our Privacy Policy. Please review it to understand our collection, use and disclosure practices.
Intellectual property and third-party links
Content on this website belongs to us or its respective rights holders. You may use it to browse and shop for personal purposes. Other use requires permission where required by law. Links to third-party websites do not mean we endorse their content. Those websites have their own terms and privacy practices.
Reviews and submissions
Submit only honest reviews based on your genuine experience and content you have the right to share. Do not post unlawful, misleading or infringing material. If we wish to reuse your review or photographs in marketing, we will obtain any permission required by applicable law. We may moderate content that violates these terms without altering a review to misrepresent the reviewer's experience.
Website availability and errors
We aim to keep the website accurate and available but cannot promise uninterrupted access. If information affecting your order is materially incorrect, we will contact you before proceeding with a change or cancellation. Nothing in this section removes our obligations concerning purchased goods or payment refunds.
Consumer rights and liability
Nothing in these terms excludes or limits a right, warranty or liability that cannot lawfully be excluded or limited. If a provision is unenforceable, the other provisions remain effective to the extent permitted by law. No provision is intended to override mandatory consumer protections applicable to your purchase.
Updates and disputes
We may update these terms by posting a revised version on this website. Updates apply to future use and future orders and do not retrospectively reduce your rights under an existing purchase. If you have a concern, please contact us so we can try to resolve it. Any dispute remains subject to applicable law and any mandatory rights you have concerning where a claim may be brought.
Contact
Apex Beauty Hub
Website: apexbeautyhub.com
Email: support@apexbeautyhub.com
Business contact address: Hadath Hamra street Asmar Building, 1003, Lebanon.
This business contact address is not a return-shipping instruction. Contact us before sending any return.